Refund policy

Returns and Refunds Policy

At Reclowatch, our priority is to ensure the satisfaction of our customers. Below are the terms and conditions for requesting returns and refunds:

1. Deadline for Requesting Returns

Returns will only be accepted if requested within a maximum period of 15 calendar days from the date of purchase. Requests made outside this period will not be considered.

2. Condition of the Item

• The item must be in perfect condition, with no signs of use, wear, damage or alterations.

• Products with removed labels or damaged original packaging will not be accepted.

3. Photographic Evidence

To start the return process, it is mandatory to send clear photographs of the item. These images must include:

• Full view of the product.

• Details of possible defects (if applicable).

• Original packaging and labels intact.

4. Request Process

• Send an email to [contact email] with the subject “Return Request”.

• Attach the required photos and provide the purchase information (order number, purchase date and customer name).

• Briefly explain the reason for the return.

5. Refund Approval

Once the request has been received and reviewed, the customer will be notified if the return has been approved. If accepted:

• The customer must send the item to the address provided. Shipping costs will be borne by the customer, except in cases of defective products.

• The refund will be processed within 7 to 10 business days after receiving and verifying the returned item.

More info: reclowatch@gmail.com